Frequently Asked Questions (FAQ)

What is Community Canopy Collective?

Community Canopy Collective is an online store offering curated plants and bonsai-style greenery for home and office environments. Our focus is on quality, aesthetics, and customer satisfaction.

How do I place an order?

Simply browse our website, select the product you would like to purchase, add it to your cart, and complete checkout by following the on-screen instructions.

What payment methods do you accept?

We accept major credit and debit cards, as well as supported digital payment methods such as Shop Pay, Apple Pay, Google Pay, and PayPal, depending on availability at checkout.

Do you ship internationally?

Shipping availability and destinations are listed during checkout. If a location is not supported, it will not appear as an option.

How long does shipping take?

Order processing times and estimated delivery windows are provided on the product or checkout pages. Delivery times may vary based on location and carrier conditions.

What if my item arrives damaged or there is an issue with my order?

If you experience any issues with your order, please contact us as soon as possible through our Contact page with your order number and relevant details. We will review the situation and assist accordingly.

Do you accept returns or refunds?

Return and refund eligibility depends on the nature of the product and the issue reported. Please review our store policies or contact customer support for guidance on your specific order.

How can I contact customer support?

You can reach us through the Contact page on our website by submitting the contact form. Our support team will respond as soon as possible.